Quote:
Originally Posted by NUN-PUNCHER  In my younger years I would jump all over the chance to do tech support for a company like Microsoft. You could hire 15,16,17 year olds for just above minimun wage that actually care about games and the gaming experience. It wouldn't be frustrating at all if these people had a personality and you could understand everything that they're saying. Instead their paying someone $1.15 per hour that probably doesn't even own a console.
You'd think with jobs and the economy how it is that they would take a little bit of a loss to help out they're fellow countrymen, but greed overides that. The Suits at Microsoft know damn well how frustrating it is that their Consumers are speaking to people in Bangladesh. They know they'll never have to do it. |
I get what your saying, and that sounds feasable in theory, but that would never work.
First of all, with the Tech support/customer service period, there are a shitload of calls coming in, like you wouldnt belive. Micosoft (or any company for that matter) didnt have the number of call centers to keep up the flow , so they outsourced. As much as id like companies to, its extremely expensive to open and run a call center, so in micrsofts case, especially with all the RROD calls, it mightve been necissary. Now you dont always have to outsourse to a foreign country, but with microsoft spending all that money on repairs, the bottom line was probably taken into extreme consideration.
Secondly, it would be nice for gamers to man the phones, and have more qualified people speaking with customers, but a job is a job. Theres no time to go out and handpick perfect candidates. If they did that, there wouldnt be enough people to man the phones, then people would be bitching about hold times which are long enough as it is. Bottom line is they need people to work, and they are willing to train. Ive worked for plenty of customer service tech support positions, where ive never tried or somtimes even heard of the serivice/product, you just gotta learn it and follow all the procedures as best you can.
Third and most important thing is that these jobs have very low retention times so people dont stay that long unless theyve been promoted. If your on the bottom of the ladder(tech/cust service) you get treated like ****, get frustrated trying to take 100 calls a day, being pushed by supervisors and quotas, while on top of everything speaking to these whiny *** ****ing customers. Also because they have you working at all times of the day/night and overtime, and maturity issues, they dont usually hire children 17 and under.
Although i would like all customer serivce to be specialized, I respect people for trying to do their job.
