Sony Just stole from Me

[PuNxCiCiDE4550]

Its probably just a pending transaction and would get cleared in a day or so. Happens with my debit card -_-

[AngrySniper]

Day 3. This morning I decided to try and purchase the maps again. This time I got an error message. "You have already purchased the maps". I go to look for a game with the new maps, click join, "You must purchase downloadable content in order to play these maps".

Now.....for the naysayers.....why would it tell me I have already bought the maps if this were operator error of any sort. I am really losing my will and my urge to ever play Socom again, let alone anything by Sony. How is Xbox 360 anyhow?

[mullatoman]

sounds like you purchased but did you download them because when i purchased the maps i kinda jumped the gun and after i purchased them i tried to go to a room and realized im an idiot i didnt download the SOBs yet

[Sparkplug1990]

I have had some problems with buying the new maps as well, I entered my debit card information and I got the same error. I tried more than four times, the looked at my back account online. They stated the charge four times, at this point I was really pissed. I called my bank and they simply told me the transaction was on hold. If I can't get it to work on SOCOM, those transactions will be lifted and I will not be charged.

[undeadhero]

yeah if you dont give the secret question and answer that you gave when you verified your account, your not going to be able to buy the maps....it has to be typed exactly as you typed it the first time...-undead-

[BoyEngland]

I dont know about you guys, but when I "purchased" the maps for the free trial I had to put a question and a secret answer in. That was only a couple of weeks ago and its easy to remember.

I know what you are saying though, you could have possibly purchased the maps but your bank is holding the money back from Sony for one reason or another.

I am sure that you will get your maps for $5.99 eventually, which bank do you use? Because I can guarentee its the bank's fault if you use Sun Trust banks. ;-)

The tech help call centers for every product are retarded, my computer stopped connecting with the screen a few weeks ago so we called them up and they ran me through 30 minutes of taking it apart and crap, then we told him it still didnt work. He said, "fine, you should now have a message on your screen." I just laughed at him and told him to get a different person, another guy came on and told me to ship it to them free of charge.

People in call centers lack knowledge in the products they are supporting, it will never change unless they actually get the product working in the first place, in which case we wouldnt have this crap to rant about in a SOCOM 3 post.

[AngrySniper]

Yeah, only problem with that is that there was no Security Question when S3 first came out, so you did not need to enter one. That field was only added later. I was able to, only today, update that field on Sony.com http://socom3.scea.com by logging in to my username. It was the first thing it brought me to and forced me to finally fill out. Still hasn't helped my problem any!

[B_Sully]

yeah the same thing happened to me. sony took 5.99 from me too. i used my visa gift card which had 25 dollars on it and used it. it said transaction failed. so i was like ok. then i called to see if it was activated it and it said i only had 19 dollars on it. i didnt even bother to call sony cuz i read this post awhile ago and i was like...im not gonna even bother to listen to sony cuz their technicians blow. lol

[mullatoman]

i dont think its a problem with the secret question because i used a totally different debit card when i bought the maps and when i verified.
i got the same problem failed statement and realized i typed the wrong thing in for the secruity code so maybe thats the problem

[basketball4life]

Originally Posted by AngrySniper

True Story:

I got home and I decided to play a little After Hours. Here I go to play and ...oh yeah...I gotta pay. So I go to Purchase, they make me type in a ridiculous amount of info, about 5 full minutes, and then WHAM - Enter answer to secret question. Problem, the question part is blank. I call Sony, wait on hold for 10 minutes. I get some girl on the phone who sounds oh so sweet. I describe the problem, and she cheerfully replies "Oh OK Sir. Just ignore that and pick anything". So I do, and so the problems begin!

CSR Reference Code 40 Transaction Declined

I call Sony again, again I wait on hold. THis time I get a very young sounding eager beaver who is all to eager to help, but needs to look his own name up before spilling it to me. He insists that the problem is, or maybe isn't the password, but maybe I should just try again and leave him the hell alone. He validates with his supervisor that I should just try guessing all of them until one works. I get off the phone with him, no further ahead but at least off the phone with him. I try a second purchase attempt with another possible Q&A I may have picked.

CSR Reference Code 40 Transaction Declined

This time I wised up, I called my BANK! "Yes sir that's right, 2 charges for $5.99 USD, both approved. Would you like the approval numbers?" SONY HAD THEIR MONEY>>>>>>TWICE ALREADY!!!!!

I call sony again,, this time insisting to get a supervisor right away. I got a supervisor named Nicholas. He insisted (and patronized me to death doing so) that I was crazy, and that no transaction could go through if it were declined and yadda yadda.....I let him go on until he discovered his error, and then he came back and tried blaming my bank for taking the money twice from me, and that Sony never actually "took" it yet, they only asked my bank to "Hold" it....WHATEVER!
Nicholas has now informed me that he needed to "Figure something out" and that he would have Mike Cybul call me within 24 to 48 hours to tell me if and when I can ever play these new goddam maps!!!!!!!

WHAT SHALL I DO??????????

SUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FOR 15$ AND COURT COSTS LOL I DONT KNOW WHAT U SHOULD DO