CD drive help

Sidewinder · 11-19-2005

I have two CD drives on my computer - a plain Cd-ROM drive and a DVD/CD-RW drive. Both of them decided to stop working at the same time. When I go into my device manager, the CD-ROM error message is that the registry information is either missing or corrupt. Next to it there is "code 19". I searched that on microsoft.com, which then told me to delete certain registry files. I go and try to delete them, and Windows tells me I can't. The DVD/CDRW drive has a "code 41" and says that the driver loaded successfully, but it cannot detect the drive itself. I know for sure that the DVD/CDRW drive is connected properly, so that can't be the issue.

Can anyone help?

Workman23 · 11-20-2005

I have a phone number and other info i looked up for microsoft for you. I am not sure what your problem is.

Corporate Headquarters
Address
Please include the recipient's first and last name, or the department name.
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399

Telephone
1-800-MICROSOFT (1-800-642-7676)