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Xbox support sucks!  | | 
10-09-2008
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#1 | | Full Member
Join Date: Nov 2005 Location: Nanticoke, PA Age: 16
Posts: 1,938
Xbox 360 ID : Russ3ll C PS3 ID : Russ3llC93 Level up: 65%, 140 Points needed |
Rep Power: 5 | Xbox support sucks!
I had problems re-upgrading my old Live account (Boondncks) to gold. My dad had to stay on hold for a couple hours, then he talked to some guy that had absolutely no solution. Then I got on the phone with the manager who had a foreign accent which took all my efforts to decipher. Then he told me that my account was deleted from they're database because I wasn't on in six months, and that he could absolutely nothing to help me/make up for the problem. So I hard to make a new account and start over. I had 8K on that profile to. =/ ______________________ Formerly known as Boondocks. | 
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10-09-2008
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#2 | | Full Member
Join Date: Dec 2007 Location: NY Age: 20
Posts: 872
Xbox 360 ID : hcky21rskor Level up: 50%, 127 Points needed |
Rep Power: 2 | Xbox probably has the worst tech support I've ever called. I make every effort to avoid calling them, because like you said 95% of the time you get achmed from Syria and you can't understand a word their saying. That sucks about your account though, similar thing happened to me a while back. I had a live account but I couldn't sign into live because all I had at the time was dial up. I had like a 20,000 gamerscore but since I never officially logged into XBL they deleted my account. ______________________  Avs - 12-13-0 | 
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10-10-2008
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#3 | | Full Member
Join Date: Oct 2008
Posts: 11
Level up: 50%, 25 Points needed |
Rep Power: 0 | Dude I totally agree. I had to call XBOX support one time and ended up sending it back in. Every time I had to talk on the phone via support it was someone that could barely speak English and the hold times were soooooooooooo long.
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OMG MERCENARIES 2 | |
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10-10-2008
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#4 | | Full Member
Join Date: Oct 2008 Location: Long Island, NY Age: 22
Posts: 13
Xbox 360 ID : End0rphinz PS3 ID : Kristy Level up: 99%, 1 Points needed |
Rep Power: 0 | LoL I couldnt stand it so much I had my mom call for me. Both xboxs I had broke and I got tired of arguing with a guy that couldn't speak english, but of course when my mom called she had no problems at all and the guy was american and spoke perfect english  I hope I never have to call them again. If they break again I'm just buying new ones, or have my mom call again  ______________________ SHUT UP! AND DRINK | |
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10-10-2008
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#5 | | Full Member
Join Date: Feb 2008 Location: Birmingham, UK Age: 27
Posts: 1,264
Xbox 360 ID : Big0rkWaaagh PS3 ID : BigOrkWaaagh Level up: 58%, 128 Points needed |
Rep Power: 3 | I'm confused.
Doesn't the 360 store a copy of your account locally? | |
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10-10-2008
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#6 | | Moderator
Join Date: Oct 2005 Location: Port Richey, Florida
Posts: 4,555
Xbox 360 ID : TheNunPunch3r PS3 ID : NunPuncher Points: 16,838, Level: 56 | Level up: 48%, 312 Points needed |
Rep Power: 8 | Quote:
Originally Posted by Dawntreader  d I got tired of arguing with a guy that couldn't speak english, but of course when my mom called she had no problems at all and the guy was american and spoke perfect english : |
I got through to someone in Quality control after awhille . If I had to do it again I would verbally batter the overly nice foreign person to get through to QC. | |
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10-11-2008
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#7 | | Super Moderator
Join Date: Dec 2003 Location: Near Chicago, IL
Posts: 11,221
Xbox 360 ID : N3gative Cr33p PS3 ID : N3GAT1VE_CR33P Points: 31,244, Level: 77 | Level up: 50%, 406 Points needed |
Rep Power: 19 | Funny... but I thought that everyone knew how badly Microsoft's customer service sucks the high hard one... ______________________ Introduce a little anarchy, you upset the established order, and everything becomes chaos! | |
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10-12-2008
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#8 | | Full Member
Join Date: Feb 2005 Location: Dallas Tx Age: 23
Posts: 356
PS3 ID : Paul_MooneY Level up: 67%, 84 Points needed |
Rep Power: 5 | Quote:
Originally Posted by Negative Creep Funny... but I thought that everyone knew how badly Microsoft's customer service sucks the high hard one... | I don't understand, I thought Xbox owners were proclaiming how great MS tech support was. ______________________ 
^^^Sig by A_A Infantry
So I believe once u start playing online you will be hooked on the drug that we socomers call So-crack. Its just that addictive. PSN name: Paul_MooneY Rollin w\ [DPG] | |
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10-12-2008
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#9 | | Senior Member
Join Date: Jun 2007 Location: New Jersey Age: 24
Posts: 1,756
Xbox 360 ID : Strictlystyles PS3 ID : Strictlystyles Level up: 47%, 186 Points needed |
Rep Power: 4 | Quote:
Originally Posted by 04soldier I don't understand, I thought Xbox owners were proclaiming how great MS tech support was. | IVe found that xbox customer service doesnt differ too much from anyone elses. Your going to have employees that suck at it and your senior enployees that actually know what thier doing, but you see less of these due to a low retention rate.
Ive worked customer service for a few companies before as well as been on the phone with them myself, and honestly theres no getting around foreign help. Even if all call centers are in the US theres still a fairly good chance youll get a foreigner (which lots of US call centers are full of) maybe or maybe not foreign born still manning the phones. The thing is, and i hate to admit it is that the foreign workers usually perform higher than the american workers as far as average handle time,call flows, protocols,# of calls,etc. Even though it may look good on paper, it doesnt translate well when it comes to communicating back to the customer base, which I have always seen as a step backwards, but companies are only thinking about Call volumes and the bottom line , so they dont care.
Damn near every company is outscoursing at least alittle of thier manpower to the phillipines and India, but with the influx of calls since the xbox RROD emergency, was it really shocking?
I do find however, the level of actual service they provide as far as the warranty, free shipping, little scrutiny etc. is good, but i dont compute the CSRs and whether they can speak english good a part of that equation. ______________________ 
Last edited by strictlystyles; 10-12-2008 at 04:12 PM.
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10-15-2008
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#10 | | Graphics Staff
Join Date: Jan 2005 Location: Victoria BC, Canada Age: 16
Posts: 2,696
Xbox 360 ID : Apex 360x Points: 12,186, Level: 47 | Level up: 78%, 114 Points needed |
Rep Power: 7 | Get a mic.. you boob.  | |
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10-24-2008
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#11 | | Noobie
Join Date: Oct 2008
Posts: 3
Level up: 50%, 25 Points needed |
Rep Power: 0 | Ive had nothing but **** service as well.... | |
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11-10-2008
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#12 | | Full Member
Join Date: Nov 2008
Posts: 57
Level up: 95%, 5 Points needed |
Rep Power: 1 | God don’t get me started on the tech support its bad enough that most of the time you get poor English speaking foreigners but when in those rare cases you DO get an American or somebody who speaks very nice English they don’t know jack about video games! ><
I had a guy actually take 1 hour to try and figure out what was wrong with my Xbox and you know what he just transferred me to another tech support. They need to hire real gamers to do tech support let’s face it gamers can talk to gamers. That’s why you get a mechanic to fix cars you don’t hire a chef. | |
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11-11-2008
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#13 | | Senior Member
Join Date: Jun 2007 Location: New Jersey Age: 24
Posts: 1,756
Xbox 360 ID : Strictlystyles PS3 ID : Strictlystyles Level up: 47%, 186 Points needed |
Rep Power: 4 | Quote:
Originally Posted by Xardrich God don’t get me started on the tech support its bad enough that most of the time you get poor English speaking foreigners but when in those rare cases you DO get an American or somebody who speaks very nice English they don’t know jack about video games! ><
I had a guy actually take 1 hour to try and figure out what was wrong with my Xbox and you know what he just transferred me to another tech support. They need to hire real gamers to do tech support let’s face it gamers can talk to gamers. That’s why you get a mechanic to fix cars you don’t hire a chef. | Companies will try and setup as many call centers as they can in the US if they can afford it, but theres no getting around not foreign or non native speaking help these days in the call center. They work harder, more efficiently, and it saves alot of companies more money both ways. Getting gamers to do tech support for little pay and high frustration/work volume/BS is easier said than done. ______________________ | |
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11-11-2008
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#14 | | Moderator
Join Date: Oct 2005 Location: Port Richey, Florida
Posts: 4,555
Xbox 360 ID : TheNunPunch3r PS3 ID : NunPuncher Points: 16,838, Level: 56 | Level up: 48%, 312 Points needed |
Rep Power: 8 | Quote:
Originally Posted by strictlystyles Getting gamers to do tech support for little pay and high frustration/work volume/BS is easier said than done. | In my younger years I would jump all over the chance to do tech support for a company like Microsoft. You could hire 15,16,17 year olds for just above minimun wage that actually care about games and the gaming experience. It wouldn't be frustrating at all if these people had a personality and you could understand everything that they're saying. Instead their paying someone $1.15 per hour that probably doesn't even own a console.
You'd think with jobs and the economy how it is that they would take a little bit of a loss to help out they're fellow countrymen, but greed overides that. The Suits at Microsoft know damn well how frustrating it is that their Consumers are speaking to people in Bangladesh. They know they'll never have to do it. | |
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11-11-2008
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#15 | | Full Member
Join Date: Feb 2006 Location: Brooklyn!, Brooklyn!
Posts: 2,108
Xbox 360 ID : Synyster Dante PS3 ID : Synyster_Dante Points: 10,664, Level: 44 | Level up: 59%, 186 Points needed |
Rep Power: 6 | Quote:
Originally Posted by NUN-PUNCHER In my younger years I would jump all over the chance to do tech support for a company like Microsoft. You could hire 15,16,17 year olds for just above minimun wage that actually care about games and the gaming experience. It wouldn't be frustrating at all if these people had a personality and you could understand everything that they're saying. Instead their paying someone $1.15 per hour that probably doesn't even own a console.
You'd think with jobs and the economy how it is that they would take a little bit of a loss to help out they're fellow countrymen, but greed overides that. The Suits at Microsoft know damn well how frustrating it is that their Consumers are speaking to people in Bangladesh. They know they'll never have to do it. | I've talked to a supervisor from microsoft support, he was a gamer, great guy, helped me a lot.
Not all of the workers there are bad, there are some that are really cool. ______________________ 
I am who i am. ("The Dark Defender" Aka The Bay Habor Butcher) | |
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Xbox support sucks! |
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