Providing an update on my situation of not being able to get on Graw2 multiplayer:
I cannot even find the words to express the extent of my frustration with this situation at the moment. Just as a recap, the problem is that there's a problem with Graw2, Xbox Live, and my Gamertag. When I put in Graw2, and select multiplayer from the game menu, my entire 360 freezes instantly. All I can do is restart. The only fix I found online for the small number of people this is happening to is to create a whole new account.
I finally caved and called XBL support on Wednesday night. I was on the phone with them for over two hours, during which we tried the following:
- Deleted and Recovered my Gamertag
- Deleted all Graw 2 files from my HDD
- Deleted all DL'd maps from my HDD
- Reformatted my HDD
After all of this, we could not resolve the problem. I have no issues with getting on multiplayer with other games, just Graw2. After the 2hr call, I even went and rented Graw2 from my local blockbuster in the hope that the problem was with my disk. Even that didn't work.
What makes matters worse is that after the call, and doing all the deleting, the temporary account I had made started having the same issue after playing Graw2 with it for a little over a week. So, now I cannot play Graw2 multiplayer at all.
At the end of my 2hr conversation with support, I was promised an escalated call-back between 8 and 10pm last night. As proof of Murphy's Law, my Comcast internet service went out at 7:30pm, and did not come back on until 11pm. Of course this didn't matter because I never got the promised call back from XBL, and I spent the bulk of the evening racking up a highscore of over 230,000,000 in Pinball FX.
All I can say is that I am furious. I was pretty patient with the whole "my xbox died in it's first 5 months" problem, but now for the first time, I am seriously hating XBL.
I originally contacted Ubisoft, who directed me to XBL for troubleshooting the issue. This issue obviously originates in the background, somewhere in the handshake between XBL and Ubisoft. There's something corrupt somewhere with my Gamertag, and I want it fixed.
Now I'm going to have to find another 2hrs to blow with XBL support.
On top of it all, my wife is super-pissed about losing her Viva Pinata garden for the second time.