Quote:
Originally Posted by OME6A
I know you shouldn't have to, but have you tried calling back for this specialty group? It's a shame, but anymore I just don't believe it when a business promises a return phone call.
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Once I get caught up at work I'm going to call
MSCS and jump all the hurdles, speak to robots, and swim across Oceans of time, to have someone from another country tell their broken english speaking supervisor to get on the phone with me while I'm put on Hold for ten minutes and get back on the phone only to have the supervisor tell me that someone from the Specialty Group will return my call shortly.
Edit:Total Time of call and on hold time 27 Minutes
This went exactly as I though it would. The
MSCS person told me that my matter was not classified as an urgent matter , so the Support Group did'nt receive the proper information. I then asked for a supervisor and was placed on hold for long periods of time. The Supervisor told me that the matter has now been " escalated " and that the Specialty Group will call me in 24 - 48 Hours. I said I'd prefer the direct line myself, because I no longer trust your companie's promises. They said they don't have a direct number. Then he tells me that " In all honesty, you'd probably receive the call at some time Monday or Tuesday because today is Friday " ( My Blood Boils ) I said well, that's more than 24 - 48 Hours . Do you have any conception of time ??? " I said it's important that someone calls me today, this is my 3rd repair in a months time and I want a New Console or a New 1 Year Warranty before you send me my old console back.
I'm on my way to store now to buy some Super Absorbants
Linear Mode
